{"id":112,"date":"2019-12-17T06:10:38","date_gmt":"2019-12-17T06:10:38","guid":{"rendered":"https:\/\/cms.smooth.com.au\/?page_id=112"},"modified":"2020-02-26T11:47:00","modified_gmt":"2020-02-26T00:47:00","slug":"commercial-radio-code-of-practice-complaints","status":"publish","type":"page","link":"https:\/\/cms.smooth.com.au\/contact-us\/commercial-radio-code-of-practice-complaints\/","title":{"rendered":"Commercial Radio Code of Practice Complaints"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To make a complaint you must send your complaint to us via this form or write to us by letter. Please check the station website for the postal address if you wish to send your complaint by post.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that this form is to be used only for complaints made under the Commercial Radio Code of Practice (Code). A copy of the Code is available at:&nbsp;<a href=\"https:\/\/commercialradio.com.au\/CR\/media\/CommercialRadio\/Commercial-Radio-Code-of-Practice.pdf\">https:\/\/commercialradio.com.au\/CR\/media\/CommercialRadio\/Commercial-Radio-Code-of-Practice.pdf<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Code provides a process through which a listener may make a formal complaint to a station asserting a breach of the Code. The complaints process is set out in section 10 of the Code.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A complainant who is not satisfied with the response it receives from the station may refer the matter to the Australian Communications and Media Authority for resolution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under the Code, complaints relating to advertising, other than complaints under section 4 (identifiability of advertising material) and section 9 (gambling and betting odds), should be sent to the Advertising Standards Bureau \u2013&nbsp;<a href=\"https:\/\/www.adstandards.com.au\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.adstandards.com.au<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Questions marked with an asterisk (*) are mandatory.<\/p>\n\n\n<pre class=\"custom-html\"><\/pre>","protected":false},"excerpt":{"rendered":"<p>To make a complaint you must send your complaint to us via this form or write to us by letter. Please check the station website for the postal address if you wish to send your complaint by post. Please note that this form is to be used only for complaints made under the Commercial Radio [&hellip;]<\/p>\n","protected":false},"author":106,"featured_media":0,"parent":110,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-112","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Commercial Radio Code of Practice Complaints - Smooth<\/title>\n<meta name=\"description\" content=\"To make a complaint you must send your complaint to us via this form or write to us by letter. 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